Veridical Team Our Team
Melissa Hanley

Melissa Hanley

Chief Executive Officer


Melissa is the Chief Executive Officer, and one of the founders of Veridical RCM, LLC. Originally from Philadelphia, PA, she served 8 years in the United States Navy before completing her Bachelor of Science in Business Management at Rosemont College in Rosemont, PA and Masters of Business Administration through the University of Phoenix.

Melissa is a Certified Coder, Compliance Officer and Auditor through the American Academy of Professional Coders (AAPC) – but she is never boring. Passionate about the revenue cycle, she will ask endless questions to understand the needs of your organization to help find all solutions possible to strengthen the infrastructure supporting billing and collections functions.

Melissa is available to her co-workers and clients except on any given Sunday (or Monday evening) during football season (Fly Eagles Fly!).

Cindy Harmon

Cindy Harmon

Chief Operating Officer

Cindy is the Chief Operating Officer, and one of the founders of Veridical RCM, LLC. After earning an Associate Degree in Business Administration/Computer Programming she attended Philadelphia University majoring in Healthcare Management.

Cindy’s experience in healthcare revenue cycle management spans over 25 years.  She maintains uncompromising focus on high quality standards and bottom-line profit improvement.

She has a methodical and quality focused approach within a diverse range of multi-disciplinary settings showcasing dedicated organizational leadership in all facets of administration, operations and customer service.

When Cindy is not working endless hours, you may find her at an auction.  She enjoyed her hobby so much that she wanted to learn more about it, she attended Auctioneer School and became a licensed auctioneer. Five dollars, give me 10—$10.  Now $15—-now $20.  I’ve got $20—now $25.  Give $30—SOLD.

Cleo Taylor

Cleo Taylor

Accounts Receivables Team Leader


Cleo Taylor is the Accounts Receivables Team Leader at Veridical RCM LLC, where she leads, coordinates and trains staff to review accounts for payments, denials and appeals. Cleo also identifies payer issues and leads special projects to optimize reimbursement.

Cleo attended Ultimate Medical Academy in Tampa, FL and Colorado Technical University in Colorado Springs, CO. She holds the credentials of Certified Revenue Cycle Specialist and Certified Revenue Cycle Professional with American Association of Healthcare Administrative Management (AAHAM) and currently studying for a certification as a Certified Practice Professional Management (CPPM) with American Academy of Professional Coders (AAPC).

Cleo has over 20 years of experience in the medical revenue cycle, front desk, verification and patient finance department.  She loves to travel, dolphin watch and is a true foodie! She visits restaurants in different states to sample a variety of cuisine.

Trish Cress

Patricia Cress

Medical Billing Team Leader


Ms. Patricia Cress is the Medical Billing Team Leader. She received her Bachelor of Science in Nursing from Gwynedd Mercy University and began her career as a Registered nurse in the Philadelphia area. Her nursing background includes working as a nurse case manager for Aetna where she was first introduced to the world of coding, and then for a large Otolaryngologist group where she continued her education as a professional coder.

She quickly advanced into a leadership position once she became a part of the Veridical RCM team. Her clinical experience and nursing education set her apart from other professional coders. Her ability to breakdown material to educate others with less experience, coupled with her thoroughness, accuracy and self-motivation, help distinguish her as a resident expert – and artist, as she frequently arrives at the office covered in paint from her latest project.

Currently she is continuing to advance her knowledge through a dual education as a Certified Physician Practice Manager and a Certified Interventional Radiology Cardiovascular Coder.